Yeah, I wasn’t actually disagreeing with you. It’s just that, as you point out, a large organization like Blockbuster can’t easily be boiled down to a single entity, much less a single decision or decision maker. It’s an ecosystem, with a variety of countervailing forces and stakeholders. That’s far more complex than most people realize.
btw, if you’ll allow me a shameless plug, that’s also largely what my upcoming book, Cascades, is about. So look for it this spring!