Yeah, I wasn’t actually disagreeing with you. It’s just that, as you point out, a large organization like Blockbuster can’t easily be boiled down to a single entity, much less a single decision or decision maker. It’s an ecosystem, with a variety of countervailing forces and stakeholders. That’s far more complex than most people realize.

btw, if you’ll allow me a shameless plug, that’s also largely what my upcoming book, Cascades, is about. So look for it this spring!

Written by

Bestselling Author of Cascades and Mapping Innovation, @HBR Contributor, - Learn more at — note: I use Amazon Affiliate links for books.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store